FAQs

Q：When will I get my email replied?

A：Our customer service will try our best to reply your emails within 24 hours on business day.And we also offer live chat online. If it is an urgent order, you can give us a phone call.

Q: What payment methods do we accept?

A: We accept various payment methods, including credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and bank transfer.

Q: How can I track my order?

A: Once shipped, you will receive an email containing the tracking number. You can enter this number on our website or the courier’s official site to track your order.

Q: How much is the shipping cost?

A: Shipping costs are calculated based on the destination and package weight. The total cost will be displayed during checkout.

Q: Why was my payment declined?

A: Your payment may be declined due to reasons such as incorrect credit card information, insufficient balance, or bank restrictions. Please verify your card details or contact your card issuer.

Q：Can I pay extra money to ship the orders overnight?

A：All the international delivery company can not make overnight shipping happen so far. So please order a few days earlier before your big event comes.

Q: What should I do if my package is delayed?

A: If your package has not arrived by the expected delivery date, please contact our customer service team for assistance.

Q: How can I request a return?

A: You can request a return within 30 days of purchase through the “My Orders” page, ensuring the item is unused and in its original packaging.

Q：What to do after my declined payment?

A.Contact your bank to process your next order, and try it again.

B.Change another card to pay.

C.Change another paying method such as western union/moneygram.

Q：Why was my payment declined?

A：Check the information you filled in while paying.

B：Check whether there is enough money in your card.

C：Cards with low credits will be declined.

D：Using wrong card which we can not accept.