Return Policy
We are committed to ensuring your satisfaction with every purchase you make from our website. If for any reason you are not completely satisfied, please review our return policy below, which outlines our cancellation, return, and refund processes.
Order Cancellation
Before Shipment
You may cancel your order at any time before it is shipped. To do so, please contact us as soon as possible at service@pinkpalmpuffsale.com with your order details. We will process the cancellation and issue a full refund promptly.
After Shipment
Once an order has been shipped, we can no longer cancel it. However, you may initiate a return once the item arrives, following the procedures outlined in the “Returns” section below.
Returns
Eligibility
To be eligible for a return, items must be unused, in the same condition that you received them, and in their original packaging. Some items, such as perishable goods, personalized products, or intimate apparel, may not be eligible for returns due to health and safety regulations.
Return Process
Initiate a Return: Contact us at service@pinkpalmpuffsale.com within 30 days of receiving your order to initiate a return. Please provide your order number and reason for return.
Receive Authorization: Upon approval, we will provide you with return instructions and the address to which the items should be sent.
Ship the Item: Package the item securely and ship it using a trackable shipping method. The customer is responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong or defective item).
Inspection and Processing: Once we receive the returned item, we will inspect it and notify you of the status of your refund.
Refunds
Refund Approval
If your return is approved, a refund will be processed, and a credit will automatically be applied to your original method of payment.
Full Refund vs. Partial Refund
Full Refunds: Issued if the return is due to a mistake on our part or if the product is defective.
Partial Refunds: May be granted in certain situations, such as items not in their original condition or items returned after the 30-day return window.
Delayed or Missing Refunds
If you haven’t received a refund yet, please follow these steps:
Check Your Bank Account: Some financial institutions take several business days to process a refund.
Contact Your Credit Card Company: It may take some time before the refund is officially posted.
Reach Out to Your Bank: There is often a processing time before a refund is reflected in your account.
If you’ve completed these steps and still have not received your refund, please contact us at service@pinkpalmpuffsale.com for further assistance. We will work to resolve the issue promptly.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at service@pinkpalmpuffsale.com. We will guide you through the exchange process.
Non-Returnable Items
Please note that certain items cannot be returned, including:
- Perishable goods (e.g., food, flowers)
- Custom or personalized items
- Intimate or sanitary goods
- Gift cards
Contact Information
For any questions about our return policy, or if you need assistance with a return or refund, please contact our customer service team at service@pinkpalmpuffsale.com. We are here to help ensure your shopping experience is smooth and satisfactory.
Thank you for choosing our store. We value your business and are committed to providing quality products and excellent customer service.